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Delivery and Returns

Premium Dispatch Services

• Logistics Partners: We entrust your acquisitions to prestigious regional and international carriers, notably DHL Express and Aramex Premium.
• Delivery Timeframes: Domestic orders within the United Arab Emirates arrive seamlessly within 3 to 5 business days following our meticulous quality inspection. We also proudly support comprehensive global shipping to accommodate our international clientele worldwide.
• Shipping Tariffs: We are pleased to offer complimentary white-glove delivery on all orders valued at AED 220 or above. For luxury acquisitions below this premium threshold, a standard logistics fee of AED 40 will be applied.

Complimentary 30-Day Returns

• The 30-Day Privilege: We offer a seamless, no-reason return and exchange policy within thirty (30) days from the date of receipt to ensure your absolute satisfaction with your selection.
• Return Logistics: Charlotte Tilbury United Arab Emirates proudly assumes full financial responsibility for all return shipping costs. Furthermore, there are no restrictions on your choice of courier; you are welcome to utilise any secure logistics provider of your preference to facilitate the return transit.
• Conditions of Return: To uphold the uncompromised heritage of the Charlotte Tilbury inventory, pieces must be returned in pristine, untouched condition. Items exhibiting artificial damage, evident signs of use, or any alterations that compromise secondary sales cannot be accepted for a return or exchange.